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Crews Rely on Reviews for a Good Paycheck

Everything about a cruise ship ensures that passengers have a good time while on board. For example, even much of the crew's pay is determined by reviews that passengers leave. If passengers leave crew members good reviews, then they receive a nice bonus to help offset their low earnings. However, if they get bad reviews, then they can kiss their bonus goodbye, and they're just left with a meager salary.

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It's kind of similar to the way waiters rely on tips instead of a base salary. However, it also means that many crew members aren't really paid all that well to do their base jobs.